Cancellation Policies

Cancellation Policies:

Please take note of our Cancellation Policy as described below:

To avoid any misunderstanding, verbal cancellations by phone MUST be followed up by e-mail immediately. To the contrary, the hotel reserves the right to charge as described below.

-Cancellation in writing up to three days before the date of arrival, NO charge applies.

-Cancellation in writing made two days before the date of arrival, 30 percent charge of the established rate applies.

-Cancellation made one day before the date of arrival, 70 percent charge of the established rate applies.

-Cancellations made on the day of arrival, 100 percent charge of the established rate apply.

-Cancellations Policy applicable during high season and holidays:

Christmas, New Year, Easter (Holy Week), Summer Vacation Period, and holidays marked on Guatemala's official calendar, cancellations made less than 3 days in advance of the established date of arrival, 100 percent charge on the established rate apply.

In case of early departure before the established departure date, no refund applies under any circumstance.