Cancellation Policies

Cancellation Policies:

To avoid any inconvenience or inconvenience, please take note of our Cancellation Policy described below:

For your security, cancellations will only be accepted by e-mail, in case it is via telephone you will be requesting an email to confirm the same.

Cancellations made 3 days or more prior to arrival date, NO charges apply.

Cancellations made 2 days before the date of arrival, a 30% charge on the established rate applies.

Cancellations made 1 day before the date of arrival, a 70% charge is applied on the established rate.

Cancellations made on the day of arrival date, applies a 100% charge on the established rate.

Cancellations during high season and holidays:

Christmas, New Year, Easter, summer, and holidays marked on Guatemala's official calendar, cancellations made less than 3 days in advance of the established date of arrival, apply a 100% charge on the established rate .

In case you have to leave the hotel before the end of your stay (early departure) no refunds apply under any circumstances.